Refund, Return and Replacement Policy

At Helmet Brims, we want you to love your purchase. If you’re not completely satisfied, here’s how we can help:

🇦🇺 For Australian Customers:

You may return your Helmet Brim within 14 days of purchase for a replacement or refund.
Please ensure the item is unused and in its original packaging.

🌍 For International Customers:

We offer 60-day returns to allow for longer delivery times.
Please note: the return shipping cost to Australia is your responsibility.

Damaged During Delivery?

If your Helmet Brim arrives damaged:

  • Email clear photos of the damage to julie@helmetbrims.com

  • We’ll assess whether a replacement or refund is appropriate

  • We’ll also submit your photos to Australia Post for investigation

Before You Return:

You must contact us first before sending any items back. Let us know:

  • Why you're returning the item

  • When it’s being sent

  • Your contact details

📧 julie@helmetbrims.com
📞 +61 458 729 040

Important Notes:

  • Refunds are processed only after the returned item has arrived in its original condition

  • If the item is returned damaged or used, a partial refund may be offered to cover repair/restocking costs

  • Return postage is at your expense unless the item was faulty on arrival


FAQs:

Can I return my Helmet Brim if I live overseas?
Yes, international customers have 60 days to return their Helmet Brim. Return postage to Australia is at your own expense.

What if my Helmet Brim arrives damaged?
Email clear photos to julie@helmetbrims.com. We'll assess the damage and arrange a refund or replacement if needed.

Do I need to contact you before returning my item?
Yes, always contact us before posting anything back. We’ll guide you through the process and confirm the next steps.

How long do I have to return my Helmet Brim?
Australian customers have 14 days from the date of purchase. International customers have 60 days.

Will I get a full refund?
Refunds are issued after the item is returned in original condition. If it arrives used or damaged, a partial refund may be offered.